How Poor Project Documentation Destroys Contractor Claims
Contractors often assume that if the work was performed, payment should follow. In reality, construction disputes in New Jersey and New York are rarely decided based solely on what happened in the field. They are decided based on what can be proven through documentation. Courts, arbitrators, and owners rely heavily on written project records. When documentation is incomplete, inconsistent, or missing altogether, otherwise legitimate contractor claims frequently fail.
Documentation Is the Foundation of Every Construction Claim
Most construction claims require proof of three core elements. The contractor must establish what the contract required, what changed or interfered with performance, and how damages resulted from that change. Without contemporaneous documentation, these elements become difficult to prove. Verbal directives and informal conversations are rarely sufficient when disputes reach litigation or arbitration. This is particularly true where contracts require written authorization or notice as a condition to payment.
Change Order Claims and Written Authorization
Change order disputes are among the most common areas where poor documentation defeats contractor claims. Contractors often proceed with extra work based on verbal instructions or informal emails without clear cost or schedule authorization. When payment is later denied, owners frequently argue that the work was never approved or that no agreement existed as to price. If the contract requires written change orders, courts may bar recovery even if the work was actually performed. In New Jersey and New York, courts routinely enforce contract provisions requiring written authorization for extra work. Without written documentation, contractors face significant risk that change order claims will be denied.
Delay Claims Require Contemporaneous Records
Delay claims are especially dependent on documentation. To succeed, contractors must typically demonstrate that the delay was caused by the owner, that it impacted the critical path, and that it resulted in measurable damages. Daily reports, updated schedules, correspondence, and timely notices are essential. Courts are reluctant to accept delay analyses prepared months after project completion without contemporaneous support. Failure to document delays as they occur often leads to claims being rejected as speculative.
Inconsistent Records Undermine Credibility
Inconsistent documentation can be as damaging as missing documentation. Conflicting daily logs, unexplained gaps, or emails that contradict later claims weaken credibility. Once credibility is questioned, owners and insurers often challenge every aspect of the contractor’s claim. Strong documentation not only supports entitlement but enhances settlement leverage long before litigation begins.
The Cost of Waiting Too Long
Many contractors attempt to reconstruct documentation only after payment disputes arise. By then, personnel may have changed, emails may be lost, and schedules may no longer reflect actual conditions. Claims are built in real time, not after the project ends.
Conclusion
Construction claims are not decided by effort, good faith, or intention. They are decided by documentation. Poor project documentation routinely destroys otherwise valid contractor claims involving extra work, delays, acceleration, and termination. In contrast, well documented projects preserve leverage, strengthen statutory remedies, and significantly improve outcomes when disputes arise.
This article is provided for general informational purposes only and reflects the law as of the date of publication. Legal standards and interpretations may change, and the information herein may not reflect subsequent developments. Nothing in this publication constitutes legal advice or creates an attorney-client relationship. Readers should not act or refrain from acting based on this content without seeking appropriate legal, financial, or tax advice from qualified professionals. Bialkowski Law, LLC disclaims any liability for actions taken or not taken based on the contents of this publication, to the fullest extent permitted by law. For further information, please contact our team at Bialkowski Law.
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